How long should a pizza delivery take?

The other night was no different than any other. After a long day at work and a long drive home on the turnpike, I did not want to make dinner. To add to that, my son had a friend over. So the answer was obvious. Order pizza!

My wife was not only feeling hungry but nostalgic and said “Let’s order from Pizza Hut. Remember how we used to order it with pepperoni and onions? But hold the pepperoni.”  I agreed. Add another plain one  and some cheesy bread sticks and a 2 liter of Coke and we were set. After all the ad on TV said $10 for any large pizza. The price seemed right. I ordered online like any good nerd would and paid with the debit card. The total came to $31.00. Since when do they charge $2.50 for delivery? The response from the Pizza Hut web site at 5:21pm said that my pizza would arrive about 6:06pm. 40 minutes was ok since I understood that it was dinner time.

We waited and waited…  Every few minutes the children would say “Is the pizza here yet Daddy?” How can I make my little girl wait so long to be fed? I was starting to feel a bit inadequate for not being able to give my family what they wanted, what they needed. They were hungry and I was starving!

At 6:25 I called the local store that should have delivered by now and the very confused clearly inexperienced young lady told me that the web site was inaccurate and that they are over an hour behind. “It’s on it’s way” she insisted. So we waited some more.

With my blood sugar getting low, I could feel my brain starting to go into “really pissed off” mode. I called again at 6:56. One hour and 30 minutes after placing the order. A different woman answered. She sounded more like a manager. In her best apologetic voice she told me that my order was out and should be there any moment. She was spot on as the delivery car pulled around the corner with the goods.

Out comes this young man, around 19 who at first glance, I thought must have eaten both my pizzas and the cheesy bread sticks but still came because he needed my signature on the credit receipt. At around 300 lbs and hardly able to escape the grasp of his bucket seat, he slowly walked up my driveway. I think he was trying to coax me to meet him halfway. I stayed at the top of steps. Slowly he walked, step by step. I now knew why my pizza was so late. His insistent apologies only made it worse.  Now I was supposed to feel bad for the guy because he was clearly disabled from being so large. But I was still angry. No tip.

So the pizzas and the cheesy bread stick were finally in the house. You know when you open the box and you get this woft of steam and flavor that can almost make you faint if it’s good? We didn’t get any of that. Instead, this limp, thin, cold pizza was the huddled in the corner of the box as if it was looking to keep warm. Maybe the Stay puff marshmallow delivery guy had the air on high during the 90 minute journey. The crust didn’t seem like it did all those years ago. More processed, less tasty. We ate it. We had to. We were hungry and now I was invested for $31.00. If I hadn’t paid in advance I would have just left and gone to a local place to eat real, hot and delicious food. Like at the Roman Delight up the the street – we love it there. Thanks for hearing me out. I feel better now but I will never order from Pizza Hut again!

So tell me, how long is too long to wait for a pizza or other delivery?  Share your worst or best delivery story in the comments below.

18 comments for “How long should a pizza delivery take?

  1. August 4, 2010 at 7:38 pm

    I personally think an hour is too long. To make the pizzas and bread/cinnamon bread should take 20-30 minutes tops, and to bring it shouldn’t take 30 minutes!

  2. Sara Sara
    November 4, 2011 at 2:29 pm

    If it had been me, I would have loaded up the kids, and the nasty pizza, and headed to the store. I’d have dropped it off with the manager and requested a refund, then taken that refunded $31 and gone somewhere else. Tired or not, you paid for goods that you did not get. And my idea of a perfect delivery is 25 to make the pizza (Because having made pizza for a year, I know it DOES NOT take that long, where I worked we prepared for dinner early so that we only had to top and bake) and the delivery time depends on the time of day and how far I live. I only live 5 minutes from my local pizza place, so if I’m waiting for more than 35 minutes for my pizza, I know it’s coming cold.

  3. Dlaine0305
    November 20, 2011 at 5:51 pm

    I am never ordering from pizza hut again i just had to wait and hour and a half for my pizza and i called the store the lady who answered the phone acted clueless and told me she didnt even see where i had placed an order then she said that she seen it and it said it had already been delivered and if i didnt receive it in 15 to call back well I’ve called back and now I’ve been sitting on hold for 10 minutes!

  4. Joe
    January 14, 2012 at 10:42 pm

    Had the same exact situation with pizza hut 15 minutes ago, surprisingly i searched, “How long does it take to deliever a pizza” out of pure impatience on google and got your comment right before pizza hut delivered my pizza. It took about an hour for it to be delivered. The pizza was not to hot but i was starving so i ate it anyway. But it should take no more than 30 min for a delivery in my opinion pizza hut is about 5 to 10 minutes from my house, and it should take about 15 to 20 to make the pizza so 30 minutes is reasonable in my opinion.

  5. Jenn
    February 24, 2012 at 9:14 pm

    Pizza Hut stinks! It took almost an hour and a half for my delivery. The driver was not good with directions. Their pasta and bread sticks taste like something that came out of a cheap grocery store freezer. This was about a year and a half a go. I live in the 32244 zip code. I make my own pizza any more from scratch and it kicks Papa John’s butt.

  6. Az
    May 6, 2012 at 9:53 pm

    One hour 25 minutes so far… Dominos still not here !!!

  7. June 21, 2012 at 1:33 pm

    Lol, i ordered at 4:28pm, it’s 6:33… I’m still waiting… -.-

  8. Crystal
    March 4, 2014 at 2:18 am

    Every time I call Pizza Hut they say it will take an hour. It doesn’t matter if I order two pizzas or two salads. I know this because I have tried ordering pretty much everything on the menue over the last 3yrs just to see if I could somehow disrupt their timing system. Also, and this is almost impressive on their part, I live roughly 7 minutes from them…1 hour to get here. I’ve also ordered at a friends house 25 minutes away from the store… 1 hour. Its like magic. If magic were crap and made you want to break things.

  9. Delivery Driver
    April 12, 2014 at 3:22 am

    A lot of you people have to realize you’re not the only ones ordering food in your area and that in order for food to make it to your door someone has to be available to bring it.

    When “calculating” how long the food should take to get to your door, you’re being oblivious to the fact that you’re not the only customer ordering delivery and you have no way of knowing how far the drivers have to go or how many orders they have to deliver before they can get to yours.

    Drivers will take a few to several deliveries at a time depending on their proximity to each other geographically. Often enough, orders that come in at the same time or within five minutes of each other are on opposite sides of town or simply all over the place, so to prevent food from getting stale or cold the driver will be sent off with one order and then come back for the next round. Cooking of the orders is staggered so the driver is always taking freshly cooked food to customers. This all takes time.

    Your driver probably doesn’t make minimum wage. They are wearing down their car to give you and all the other customers in town junk food. They rely on your tips. A good driver knows the best routes and the fastest way to get to each address but they can’t predict or control who orders or where they live to make things go faster.

    Did your food take an hour? Are you going to cry? Chances are, someone busted their ass to get it to you. If it’s such a hassle for you to not leave your home, pick up the pizza yourself. If your food is cold, call in and complain, just don’t bitch about how it took 45 minutes. If you want good service, treat your driver with kindness and respect because it is rigorous and often demeaning work.

    And if you live 25 minutes away from the store and order delivery, you’ll be why the next person is complaining that their food took over an hour — that’s almost an hour round trip delivery, assuming the driver knows precisely where they are going 😉

  10. Anonymous
    September 22, 2015 at 6:39 pm

    It still hasnt come yet even when i ordered it and hour ago

  11. pineapple
    September 22, 2015 at 6:39 pm

    i like pizza

  12. Gee
    November 4, 2015 at 7:46 pm

    “SILENCE…………….I kill them !!!!!!!!!!!!!”

    If Al-quada (however the hell you spell it) wanted our support they would target pizza delivery vendors. Does anybody remember back in the 80’s when a large pizza showed up in 20 minutes for under $10.

    WTF happen? Are you suppose to be able to send four kids to college owning a pizza joint? …..and if so why send them to college?

  13. January 10, 2016 at 4:32 pm

    One time I ordered from Domino’s pizza, and it was 4: 30-ish, and I was still waiting and it was 7: 47. That is why I do not order from Domino´s anymore

  14. Matt
    January 23, 2016 at 10:21 pm

    I believe that anything over an hour is unacceptable. I go from peeved to upset at about an hour fifteen. I’m patient and understanding but to a point. I understand that it difficult for stores to plan for multiple orders at one time; however, they really do need to keep the customer in mind. The above comment from the ‘delivery driver’ is ridiculous. Pizza companies shouldn’t rationalize and justify a late delivery. Stores and employers should aim for 40 minute deliveries with a goal never to exceed 60 minutes.

  15. adam
    May 1, 2016 at 7:35 pm

    If you don’t want to wait for pizza to be delivered drive your lazy ass to go pick it up yourself and it will be guaranteed to be hot and fresh! You aren’t the only person ordering pizza. There are other customers besides you. You sound like an entitled ass hole. And not tipping the driver because he is morbidly obese and a slow walker pretty much makes you a piece of shit.

  16. Andrew
    June 5, 2016 at 12:38 pm

    Matt is right. Any business in the service industry shouldn’t be justifying their poor service. As customers, we understand that mistakes happen, however we shouldn’t be expected to tolerate mistakes, and then pay for the order. The actual “service” is built into the price of the pizza as well as the delivery ($3 for Dominos).

    If I can’t justify dishing out $20 bucks for a cold pizza, and after 60 minutes, I will refuse it. As a paying customer, I think my time and money should be respected. I won’t be mean, I won’t be upset, but I will politely explain that the service was unreasonable and I can’t accept it.

    A business owner of a clothing store once said to me, “I don’t sell clothes, I sell service”. I get it, it’s only pizza, but more businesses should put effort into accommodating a better service policy, especially big chains like Dominos and Pizza Hut. I’d be happy with a phone call notifying me that my pizza may be late, or having them throw in a beverage, or dessert. The extra step makes me feel considered, and appreciated, and that my time is important to them. It would help me understand that they don’t just expect me to wait until it’s convenient for them to bring my order.

    For everyone suggesting we pick up the food ourselves – sure, we could do that, but it’s really not the point. The point is, a business is offering a service usually for a surplus fee, but it fails to perform it adequately and still expects its customers to pay.

    But seriously folks, try to remain calm about it, set a reasonable time limit, and have a Plan B if the first order falls through. There’s no point in losing your cool because ultimately these employees are just following their employers’ agendas.

  17. Ray
    October 22, 2016 at 9:13 pm

    Delivery Driver is right. As a former delivery driver, I can tell you that there are many reasons why an order would be late. Demand, traffic, geography, customers not answering their phone, etc. The job itself is a dead end and the only way for everyone to get their food on time is to have a bunch of drivers that hardly make any money. So all you out there that have never worked in food service should stop complaining and have faith that the restaurant quoted you properly. One bad experience should be enough for you to get off your ass and order carryout. If you saw how much drivers really deal with, you wouldn’t be complaining. Until delivery drivers can actually earn a living without tips, you will wait or get it yourself.

  18. Ray
    October 22, 2016 at 11:32 pm

    Quick follow up: I have a degree in economics and would like to own a business. Good help truly is hard to find so realize no one really wants the job but everyone wants the service. I’ve had to do the work of three people and deal with crap from both customers and my employers. Your order is late because your driver is the only one and had to answer the phone and cash out a carryout customer before they could leave the store. The manager is busy making pizzas and calling to no avail to get another driver to “help out” by coming in on their day off and making a relatively miniscule amount in tips. All while the company doesn’t want to pay overtime and will basically hire anyone to risk their safety on a regular basis for the chance at a few dollars. STOP COMPLAINING and do something different to get the result you want, whether it’s picking it up yourself or ordering at off-peak hours. I dare someone to debate me on this

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