How long should a pizza delivery take?

The other night was no different than any other. After a long day at work and a long drive home on the turnpike, I did not want to make dinner. To add to that, my son had a friend over. So the answer was obvious. Order pizza!

My wife was not only feeling hungry but nostalgic and said “Let’s order from Pizza Hut. Remember how we used to order it with pepperoni and onions? But hold the pepperoni.”  I agreed. Add another plain one  and some cheesy bread sticks and a 2 liter of Coke and we were set. After all the ad on TV said $10 for any large pizza. The price seemed right. I ordered online like any good nerd would and paid with the debit card. The total came to $31.00. Since when do they charge $2.50 for delivery? The response from the Pizza Hut web site at 5:21pm said that my pizza would arrive about 6:06pm. 40 minutes was ok since I understood that it was dinner time.

We waited and waited…  Every few minutes the children would say “Is the pizza here yet Daddy?” How can I make my little girl wait so long to be fed? I was starting to feel a bit inadequate for not being able to give my family what they wanted, what they needed. They were hungry and I was starving!

At 6:25 I called the local store that should have delivered by now and the very confused clearly inexperienced young lady told me that the web site was inaccurate and that they are over an hour behind. “It’s on it’s way” she insisted. So we waited some more.

With my blood sugar getting low, I could feel my brain starting to go into “really pissed off” mode. I called again at 6:56. One hour and 30 minutes after placing the order. A different woman answered. She sounded more like a manager. In her best apologetic voice she told me that my order was out and should be there any moment. She was spot on as the delivery car pulled around the corner with the goods.

Out comes this young man, around 19 who at first glance, I thought must have eaten both my pizzas and the cheesy bread sticks but still came because he needed my signature on the credit receipt. At around 300 lbs and hardly able to escape the grasp of his bucket seat, he slowly walked up my driveway. I think he was trying to coax me to meet him halfway. I stayed at the top of steps. Slowly he walked, step by step. I now knew why my pizza was so late. His insistent apologies only made it worse.  Now I was supposed to feel bad for the guy because he was clearly disabled from being so large. But I was still angry. No tip.

So the pizzas and the cheesy bread stick were finally in the house. You know when you open the box and you get this woft of steam and flavor that can almost make you faint if it’s good? We didn’t get any of that. Instead, this limp, thin, cold pizza was the huddled in the corner of the box as if it was looking to keep warm. Maybe the Stay puff marshmallow delivery guy had the air on high during the 90 minute journey. The crust didn’t seem like it did all those years ago. More processed, less tasty. We ate it. We had to. We were hungry and now I was invested for $31.00. If I hadn’t paid in advance I would have just left and gone to a local place to eat real, hot and delicious food. Like at the Roman Delight up the the street – we love it there. Thanks for hearing me out. I feel better now but I will never order from Pizza Hut again!

So tell me, how long is too long to wait for a pizza or other delivery?  Share your worst or best delivery story in the comments below.

4 comments for “How long should a pizza delivery take?

  1. August 4, 2010 at 7:38 pm

    I personally think an hour is too long. To make the pizzas and bread/cinnamon bread should take 20-30 minutes tops, and to bring it shouldn’t take 30 minutes!

  2. Sara Sara
    November 4, 2011 at 2:29 pm

    If it had been me, I would have loaded up the kids, and the nasty pizza, and headed to the store. I’d have dropped it off with the manager and requested a refund, then taken that refunded $31 and gone somewhere else. Tired or not, you paid for goods that you did not get. And my idea of a perfect delivery is 25 to make the pizza (Because having made pizza for a year, I know it DOES NOT take that long, where I worked we prepared for dinner early so that we only had to top and bake) and the delivery time depends on the time of day and how far I live. I only live 5 minutes from my local pizza place, so if I’m waiting for more than 35 minutes for my pizza, I know it’s coming cold.

  3. Dlaine0305
    November 20, 2011 at 5:51 pm

    I am never ordering from pizza hut again i just had to wait and hour and a half for my pizza and i called the store the lady who answered the phone acted clueless and told me she didnt even see where i had placed an order then she said that she seen it and it said it had already been delivered and if i didnt receive it in 15 to call back well I’ve called back and now I’ve been sitting on hold for 10 minutes!

  4. Joe
    January 14, 2012 at 10:42 pm

    Had the same exact situation with pizza hut 15 minutes ago, surprisingly i searched, “How long does it take to deliever a pizza” out of pure impatience on google and got your comment right before pizza hut delivered my pizza. It took about an hour for it to be delivered. The pizza was not to hot but i was starving so i ate it anyway. But it should take no more than 30 min for a delivery in my opinion pizza hut is about 5 to 10 minutes from my house, and it should take about 15 to 20 to make the pizza so 30 minutes is reasonable in my opinion.

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